Wednesday, November 29, 2006
New Homes LLC: Poor Product, Poor Service
My Client and I walked into the trailer, and began talking to a very sweet woman, who turned out to be the sales representative for New Homes LLC. Now, I have to admit, after seeing New Homes LLC homes before, I was instantly turned off. New Homes, despite offering fantastic prices, constructs perhaps the lowest quality homes in Western Washington. But, like I said, the price was right, so we continued to listen as the sales rep gave her pitch.
As the representative continued her pitch, I began to notice that she wouldn't even speak to me anymore; she only addressed my client. She showed my clients floor plans (which turned out to be wrong) and photos. She then told my client that she could take a leisurely 1 hour drive to Bonney Lake to view a model home. At that time, I could tell my client was getting the same vibe I was... something is shady about this operation.
I politely excused myself and my client, and we began to leave. As we began to walk out the door, the sales rep asked for my clients contact information. She did this, despite the fact that I introduced myself as a REALTOR, as we entered the trailer. I stepped in, and gave the sales rep my information, and quickly helped my client out of the trailer. Phew, I thought, we made it out of there.
A few weeks went by after that unpleasant experience. Then, yesterday, I received a phone call from the New Homes LLC Sales Manager. He asked if my client had purchased a home yet. I politely said, "No, She has decided to buy closer over to I-5, in the Kent, Sea-Tac, Burien, areas." That didn't phase him. "Well, what if I told you that we are offering a $10,000 discount on our homes?" "Thanks for the information," I replied, "But my client is out of town for a few weeks, and I think she is pretty set on further West." He still didn't get the hint. He kept pressing. Finally, I broke down and told him that I didn't feel that New Homes provided a good product, and that I had had bad experiences in the past. He responded, "Well, New Homes, are no frill homes but they are very quality." And so the story went. He didn't get a clue. Finally, I told him I had to go. "Can I call you tomorrow?" he asked. "No!" I told him emphatically. "Well, lets sit down and meet in person, " he said. "No! No! No!" I said, " I have to go pick up my wife, I have to go!" He finally let me off the phone.
You see, this person was in sales. I know all the sales tricks. I wouldn't bite. My client wasn't interested and I knew it. However, by being a pushy salesman, this sales manager lost me for life as a potential help in selling his product. I now not only passively dislike New Homes LLC, I vehemently dislike and distrust them. Poor Craftsmanship. Poor Salespeople. Just plain a poor company.